size the adoption gap per product and persona as the distance between entitled capability and used capability, split the cause across capability configuration enablement product and workflow gaps, and build the intervention plan matched to that cause with owners and dates, including administrator co
size the adoption gap per product and persona as the distance between entitled capability and used capability, split the cause across capability configuration enablement product and workflow gaps, and build the intervention plan matched to that cause with owners and dates, including administrator configuration changes and product gaps routed onward rather than absorbed as training. use for licence