Use to analyse a support backlog and find the conversations actually at risk — never-touched tickets, work stalled on your side, customers stranded with a bot, and unassigned open work. Trigger for "report on our open tickets", "daily outstanding tickets report", "how many tickets have we not respon
Use to analyse a support backlog and find the conversations actually at risk — never-touched tickets, work stalled on your side, customers stranded with a bot, and unassigned open work. Trigger for "report on our open tickets", "daily outstanding tickets report", "how many tickets have we not responded to", "find tickets waiting on us", "customers stuck with a bot and no human", aging backlog, or