Use to design support career progression with IC and lead tracks, skill gates instead of tenure alone, and paths that do not treat leaving the phones as the only promotion. Trigger for "career pathing", "progression framework for support", "IC track", "how do agents get promoted", "support ladder",
Use to design support career progression with IC and lead tracks, skill gates instead of tenure alone, and paths that do not treat leaving the phones as the only promotion. Trigger for "career pathing", "progression framework for support", "IC track", "how do agents get promoted", "support ladder", "team lead vs senior agent", or fixing promotion bottlenecks and title inflation.
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