Use to link one customer's conversations across channels and identifiers so per-customer support effort, repeat contact and multi-channel journeys can be measured. Trigger for "which customers contacted us on multiple channels", "how many separate tickets are actually the same person", "true contact
Use to link one customer's conversations across channels and identifiers so per-customer support effort, repeat contact and multi-channel journeys can be measured. Trigger for "which customers contacted us on multiple channels", "how many separate tickets are actually the same person", "true contact rate per customer", stitching voice calls to email threads, or any per-customer metric where the he
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