Use to run customer support communications during an outage or major incident — banners, macros, status page, volume planning, and postmortem inputs. Trigger for "incident comms playbook", "support during outage", status page and help centre banner, macro for widespread issue, staffing surge, or fre
Use to run customer support communications during an outage or major incident — banners, macros, status page, volume planning, and postmortem inputs. Trigger for "incident comms playbook", "support during outage", status page and help centre banner, macro for widespread issue, staffing surge, or freeze non-incident work.
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