Use to maintain one authoritative, versioned definition per CX metric — formula, denominator, filters, owner — so dashboards, reports, and alerts measure the same thing and series stay comparable. Trigger for "what does this metric actually mean", "CSAT definition", "why did the number change when w
Use to maintain one authoritative, versioned definition per CX metric — formula, denominator, filters, owner — so dashboards, reports, and alerts measure the same thing and series stay comparable. Trigger for "what does this metric actually mean", "CSAT definition", "why did the number change when we didn't change anything", "document our KPIs", metric registry, definition drift, two teams reporti