run the escalation record from the customer raised-at timestamp that starts every committed clock, with business impact in the customer's own words, severity assessed on customer impact rather than internal effort, named internal owner and executive sponsor at the severity the impact warrants, an ac
run the escalation record from the customer raised-at timestamp that starts every committed clock, with business impact in the customer's own words, severity assessed on customer impact rather than internal effort, named internal owner and executive sponsor at the severity the impact warrants, an action plan with an owner and date on every item, updates delivered on the committed cadence whether o