Finds every customer escalation across email threads — open complaints, unresolved support issues, executive escalations, and SLA breaches — and tracks their current status. Use when a CSM or support manager wants a full view of active escalations. Triggers on "active escalations", "open complaints"
Finds every customer escalation across email threads — open complaints, unresolved support issues, executive escalations, and SLA breaches — and tracks their current status. Use when a CSM or support manager wants a full view of active escalations. Triggers on "active escalations", "open complaints", "escalation tracker", "what escalations are open", "unresolved issues", "customer escalations".
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