Manage an ibl.ai agent's human-support tickets via the platform API — list and filter the tickets users raised with an agent (by agent, requester, status, session), read a ticket's conversation thread, reply as the support team, change ticket status, and close or delete tickets. Use when triaging or
Manage an ibl.ai agent's human-support tickets via the platform API — list and filter the tickets users raised with an agent (by agent, requester, status, session), read a ticket's conversation thread, reply as the support team, change ticket status, and close or delete tickets. Use when triaging or responding to support requests escalated from agent chats.
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