Design cross-channel customer journeys as state machines — states, transitions, touchpoints, and personalization branches — then validate the design with Monte Carlo simulation via journey-engine.py before any build. Produces the journey map, touchpoint calendar, per-touchpoint content briefs, simul
Design cross-channel customer journeys as state machines — states, transitions, touchpoints, and personalization branches — then validate the design with Monte Carlo simulation via journey-engine.py before any build. Produces the journey map, touchpoint calendar, per-touchpoint content briefs, simulation results with bottleneck analysis, and a per-platform implementation checklist; it designs and
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