Drafts customer support replies grounded strictly in a provided knowledge base (docs, FAQ, policies) — with citations per claim and explicit escalation when the KB has no answer. Use when asked to "answer this ticket", "draft support replies", "respond using our docs", "ответь клиенту по базе знаний
Drafts customer support replies grounded strictly in a provided knowledge base (docs, FAQ, policies) — with citations per claim and explicit escalation when the KB has no answer. Use when asked to "answer this ticket", "draft support replies", "respond using our docs", "ответь клиенту по базе знаний", "разбери тикеты".