Covers finding and eliminating operational toil — measuring it honestly instead of by gut feel, automating the manual and repetitive, protecting a real automation budget against feature pressure, and telling toil apart from valuable work that just looks repetitive. Use this whenever the user asks wh
Covers finding and eliminating operational toil — measuring it honestly instead of by gut feel, automating the manual and repetitive, protecting a real automation budget against feature pressure, and telling toil apart from valuable work that just looks repetitive. Use this whenever the user asks what to automate next, complains on-call is all manual tickets, wants to justify time spent on tooling