Design an agency's client communication operating system - a channel contract per client tier, the weekly pulse / monthly report / quarterly QBR ladder, same-business-day response SLAs, the no-surprises rule for bad news, and internal escalation triggers. Use when an agency owner says "clients keep
Design an agency's client communication operating system - a channel contract per client tier, the weekly pulse / monthly report / quarterly QBR ladder, same-business-day response SLAs, the no-surprises rule for bad news, and internal escalation triggers. Use when an agency owner says "clients keep asking what we're working on", "every client pings us on a different channel at all hours", "we got
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