Use when a consumer user (B2C persona) is navigating a distressing legal situation — layoff, divorce, eviction, arrest, debt collection, immigration issue, or other high-stress legal event — and the response must lead with empathy before substance. Governs the opening pattern, tone, forbidden phrase
Use when a consumer user (B2C persona) is navigating a distressing legal situation — layoff, divorce, eviction, arrest, debt collection, immigration issue, or other high-stress legal event — and the response must lead with empathy before substance. Governs the opening pattern, tone, forbidden phrases, and the 24-hour grace period before any upsell attempt. P0 behavioral rule for all consumer-mode
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