Use to analyse chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets. Trigger for "abandonment rate", "customers hanging up in queue", "queue patience", "calls abandoned before answer", chat drop-off, survival curves, or FCR that lo
Use to analyse chat and call abandonment, queue patience, and what a high FCR may be hiding when abandoned contacts never become tickets. Trigger for "abandonment rate", "customers hanging up in queue", "queue patience", "calls abandoned before answer", chat drop-off, survival curves, or FCR that looks too good because failures never enter the system.
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