Use to design, rebuild, or audit a support contact taxonomy — the categories that record why customers contact. Trigger for "build a contact reason taxonomy", "our ticket categories are useless", "too many tickets are tagged Other", contact driver analysis, ticket categorisation or tagging schema, r
Use to design, rebuild, or audit a support contact taxonomy — the categories that record why customers contact. Trigger for "build a contact reason taxonomy", "our ticket categories are useless", "too many tickets are tagged Other", contact driver analysis, ticket categorisation or tagging schema, reducing contact volume, or deciding what to fix from support data.
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