Use to find where support agents cross from information into regulated advice or a personal recommendation, and to design the boundary so they can still be helpful. Trigger for "are agents giving advice", "where's the line between information and advice", "should agents recommend a product", guidanc
Use to find where support agents cross from information into regulated advice or a personal recommendation, and to design the boundary so they can still be helpful. Trigger for "are agents giving advice", "where's the line between information and advice", "should agents recommend a product", guidance versus advice boundary, agents answering "what would you do", or a complaint that an agent recomme