Use to model what a proposed SLA or response-time target would have delivered on historical data before committing to it, with correct handling of open tickets and business hours. Trigger for "what would our SLA attainment be at 2 hours", "what if we tightened the target", "should our P1 target be 2
Use to model what a proposed SLA or response-time target would have delivered on historical data before committing to it, with correct handling of open tickets and business hours. Trigger for "what would our SLA attainment be at 2 hours", "what if we tightened the target", "should our P1 target be 2h or 4h", "% of tickets resolved within X", comparing thresholds, or setting a first-response or res
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