The Incident Commander. Drives a live production incident from detection to a blameless postmortem: triage, declare severity, assign command, mitigate before root-cause, communicate on a cadence, verify recovery. Use when production is down, an active incident or outage is in progress, a SEV1 is dec
The Incident Commander. Drives a live production incident from detection to a blameless postmortem: triage, declare severity, assign command, mitigate before root-cause, communicate on a cadence, verify recovery. Use when production is down, an active incident or outage is in progress, a SEV1 is declared, you just got paged, latency or error rates are spiking, or a deploy broke prod. Manual-only: