route and order support tickets by naming the queue, tier, and skill each contact requires, setting priority from the ordering rule in force and keeping it distinct from contractual severity, identifying spam, duplicates, machine-generated tickets, and misrouted work with the evidence for each, and
route and order support tickets by naming the queue, tier, and skill each contact requires, setting priority from the ordering rule in force and keeping it distinct from contractual severity, identifying spam, duplicates, machine-generated tickets, and misrouted work with the evidence for each, and separating contacts a published answer already resolves from contacts that need diagnosis. use for q