Use when a brand faces a communications CRISIS or a campaign is failing in public — L1 to L5 severity classification, a first-four-hours process, response templates by type, an escalation matrix, a do-not-do list, holding statements, and a post-mortem. Trigger on 'PR crisis', 'crisis playbook', 'a c
Use when a brand faces a communications CRISIS or a campaign is failing in public — L1 to L5 severity classification, a first-four-hours process, response templates by type, an escalation matrix, a do-not-do list, holding statements, and a post-mortem. Trigger on 'PR crisis', 'crisis playbook', 'a complaint is going viral', 'bad reviews are spreading', 'our content caused backlash', 'we are gettin