Use to measure first contact resolution and repeat contact rate defensibly, from conversation data rather than from agent-set dispositions. Trigger for "what's our FCR", "how many customers come back", "repeat contact rate", "are we resolving issues first time", one-and-done rate, or an FCR number t
Use to measure first contact resolution and repeat contact rate defensibly, from conversation data rather than from agent-set dispositions. Trigger for "what's our FCR", "how many customers come back", "repeat contact rate", "are we resolving issues first time", one-and-done rate, or an FCR number that looks implausibly high.
Cette entrée ne publie aucun paquet npm : Forge n'a donc pas d'arbre de dépendances pour elle. C'est une lacune de couverture — pas une affirmation qu'elle n'a aucune dépendance.