Prevents churn through cancel flows, dunning sequences, win-back campaigns, and health scoring. Triggers for 'churn', 'cancel flow', 'dunning', 'win-back', 'failed payment', 'retention rate', or 'save offer' — not general email sequences or newsletters (use email) even if they mention re-engagement.
Prevents churn through cancel flows, dunning sequences, win-back campaigns, and health scoring. Triggers for 'churn', 'cancel flow', 'dunning', 'win-back', 'failed payment', 'retention rate', or 'save offer' — not general email sequences or newsletters (use email) even if they mention re-engagement. This skill owns the post-cancellation and at-risk-customer lifecycle.