Building and governing Salesforce Agentforce and generative-AI features — Agentforce agents (topics, actions, agent-user security, the reasoning loop), Prompt Builder templates (Sales Email, Field Generation, Record Summary, Flex), Data 360 (formerly Data Cloud) and Knowledge grounding/RAG, and the
Building and governing Salesforce Agentforce and generative-AI features — Agentforce agents (topics, actions, agent-user security, the reasoning loop), Prompt Builder templates (Sales Email, Field Generation, Record Summary, Flex), Data 360 (formerly Data Cloud) and Knowledge grounding/RAG, and the Einstein Trust Layer (data masking, zero-retention, audit). Use when implementing or reviewing agent