define customer segments and tiers with the criteria that place an account in each, assign the touch model across high touch low touch pooled digital and partner led, compute coverage ratios and csm capacity against what the motion actually requires, name unassigned accounts, and write the engagemen
define customer segments and tiers with the criteria that place an account in each, assign the touch model across high touch low touch pooled digital and partner led, compute coverage ratios and csm capacity against what the motion actually requires, name unassigned accounts, and write the engagement contract stating what a customer in each tier is entitled to receive. use for book of business des