report support numbers that leave the team, with every metric carrying its written definition, its population, its exclusions, its window, and its source system, satisfaction reported with response counts and response rates, response and resolution times computed on the contractual calendar with pau
report support numbers that leave the team, with every metric carrying its written definition, its population, its exclusions, its window, and its source system, satisfaction reported with response counts and response rates, response and resolution times computed on the contractual calendar with pause treatment stated, backlog by cohort, breach rate and credit exposure against contractual targets