Hand off in-progress work, an on-call shift, or an open incident to another person or agent using a fixed four-part structure, so nothing load-bearing is lost between one owner and the next. Use when work needs to change hands mid-flight, an on-call rotation is ending, or a session needs to brief wh
Hand off in-progress work, an on-call shift, or an open incident to another person or agent using a fixed four-part structure, so nothing load-bearing is lost between one owner and the next. Use when work needs to change hands mid-flight, an on-call rotation is ending, or a session needs to brief whoever picks this up next.