Reply to and resolve customer chats, search your help docs and see which conversations need you.
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Read from a real MCP initialize → tools/list handshake against the declared endpoint. No tool was ever invoked — tools/list is the read-only introspection call the protocol defines for this. It reflects what the server advertised at that moment; a hosted endpoint is not pinned to any version and can change without notice.
https://mcp.supovia.com/mcp14 tools · 391mslist_websitesList a bounded page of websites in the authenticated Supovia organization. Only safe website identity and status fields are returned; prompts, credentials, integration configuration, organization ids, and arbitrary metadata are excluded.List a bounded page of websites in the authenticated Supovia organization. Only safe website identity and status fields are returned; prompts, credentials, integration configuration, organization ids, and arbitrary metadata are excluded.
| Parameter | Type | Description |
|---|---|---|
| limit | integer | — |
| cursor | string | Opaque pagination cursor from a previous call |
get_websiteFetch safe metadata for one website owned by the authenticated Supovia organization. Organization ids, agent prompts, credentials, integration configuration, and arbitrary metadata are never returned.Fetch safe metadata for one website owned by the authenticated Supovia organization. Organization ids, agent prompts, credentials, integration configuration, and arbitrary metadata are never returned.
| Parameter | Type | Description |
|---|---|---|
| idOrName* | string | Website id, exact vanity ID, or exact display name |
list_conversationsList a bounded newest-first page of conversation activity in the authenticated Supovia organization. Returns only the conversation id needed for an explicit follow-up, website id, channel, resolved state, unread count, and timestamps. Message bodies, message ids, customer identifiers, internal note…List a bounded newest-first page of conversation activity in the authenticated Supovia organization. Returns only the conversation id needed for an explicit follow-up, website id, channel, resolved state, unread count, and timestamps. Message bodies, message ids, customer identifiers, internal note…
| Parameter | Type | Description |
|---|---|---|
| websiteId | string | Filter by website id |
| resolved | boolean | Filter by resolved status (true = resolved, false = open) |
| limit | integer | Maximum conversations per page (default 20) |
| cursor | string | Opaque pagination cursor from a previous call |
get_conversationSummarize one organization-owned Supovia conversation using safe status fields and sender-category counts from at most 50 recent records. No message body, preview, message id, customer identifier, staff id, internal note, organization id, or arbitrary metadata is returned.Summarize one organization-owned Supovia conversation using safe status fields and sender-category counts from at most 50 recent records. No message body, preview, message id, customer identifier, staff id, internal note, organization id, or arbitrary metadata is returned.
| Parameter | Type | Description |
|---|---|---|
| conversationId* | string | Conversation id |
get_unresolved_conversation_countsCount every unresolved conversation in the authenticated Supovia organization, grouped by website. Totals cover all returned count groups; the sorted per-website preview is capped at 100 and reports truncation. Customer identifiers, staff ids, message text, and organization ids are never returned.Count every unresolved conversation in the authenticated Supovia organization, grouped by website. Totals cover all returned count groups; the sorted per-website preview is capped at 100 and reports truncation. Customer identifiers, staff ids, message text, and organization ids are never returned.
No input schema was published for this tool.
list_documentsList a bounded newest-first page of safe support-document metadata in the authenticated Supovia organization. Document content, embeddings, prompts, organization ids, and arbitrary metadata are excluded.List a bounded newest-first page of safe support-document metadata in the authenticated Supovia organization. Document content, embeddings, prompts, organization ids, and arbitrary metadata are excluded.
| Parameter | Type | Description |
|---|---|---|
| websiteId | string | Filter by website id |
| locale | string | Filter by locale (e.g. en, it, fr) |
| slugOriginal | string | Filter by original slug (base slug before localization) |
| limit | integer | — |
| cursor | string | Opaque pagination cursor from a previous call |
get_documentFetch one support document owned by the authenticated Supovia organization, including its article text (capped at 20000 characters) and the contentFormat naming which syntax that text is written in (html, markdown, plain-text). A document owned by another organization returns the same bounded "not…Fetch one support document owned by the authenticated Supovia organization, including its article text (capped at 20000 characters) and the contentFormat naming which syntax that text is written in (html, markdown, plain-text). A document owned by another organization returns the same bounded "not…
| Parameter | Type | Description |
|---|---|---|
| documentId | string | Document id. Preferred over slug. |
| slug | string | Document slug. Used only when documentId is not supplied. |
| locale | string | Locale for the slug lookup (e.g. en, it, fr). Defaults to en. |
search_documentsSearch published support documents for one organization-owned Supovia website. Returns at most 5 safe document identities; content chunks, embeddings, scores, prompts, and arbitrary metadata are excluded.Search published support documents for one organization-owned Supovia website. Returns at most 5 safe document identities; content chunks, embeddings, scores, prompts, and arbitrary metadata are excluded.
| Parameter | Type | Description |
|---|---|---|
| query* | string | Semantic search query |
| websiteId* | string | Organization-owned website id to search |
| locale | string | Filter by locale (e.g. en, it, fr) |
list_campaignsList a bounded page of campaign identities for one website owned by the authenticated Supovia organization. Recipient lists, subjects, message content, user ids, organization ids, and arbitrary metadata are excluded, and campaigns cannot be sent from this tool.List a bounded page of campaign identities for one website owned by the authenticated Supovia organization. Recipient lists, subjects, message content, user ids, organization ids, and arbitrary metadata are excluded, and campaigns cannot be sent from this tool.
| Parameter | Type | Description |
|---|---|---|
| websiteId* | string | Organization-owned website id whose campaigns to list |
| limit | integer | Maximum campaigns per page (default 20) |
| cursor | string | Opaque pagination cursor from a previous call |
send_messageIdempotently send one exact operator reply in an organization-owned Supovia conversation. Reuse the same idempotencyKey only when retrying the same conversation and text. The result confirms the target and time without returning a message id or echoing the message body.Idempotently send one exact operator reply in an organization-owned Supovia conversation. Reuse the same idempotencyKey only when retrying the same conversation and text. The result confirms the target and time without returning a message id or echoing the message body.
| Parameter | Type | Description |
|---|---|---|
| conversationId* | string | Conversation id to send the message in |
| content* | string | Message text content |
| idempotencyKey* | string | Stable unique retry key for this exact conversation and reply text |
resolve_conversationMark one organization-owned Supovia conversation resolved, or reopen it. This is idempotent: re-sending the same state is a no-op write. It broadcasts a conversation-updated event to the operator dashboard. No other conversation field can be changed through this tool, and customer identifiers, staf…Mark one organization-owned Supovia conversation resolved, or reopen it. This is idempotent: re-sending the same state is a no-op write. It broadcasts a conversation-updated event to the operator dashboard. No other conversation field can be changed through this tool, and customer identifiers, staf…
| Parameter | Type | Description |
|---|---|---|
| conversationId* | string | Conversation id to mark resolved or reopened |
| resolved | boolean | true marks the conversation resolved (default), false reopens |
show_support_overviewRender a bounded organization-scoped snapshot of Supovia websites and recent conversations. Customer identifiers, internal record ids, message bodies, prompts, credentials, internal notes, organization ids, and arbitrary metadata are excluded.Render a bounded organization-scoped snapshot of Supovia websites and recent conversations. Customer identifiers, internal record ids, message bodies, prompts, credentials, internal notes, organization ids, and arbitrary metadata are excluded.
| Parameter | Type | Description |
|---|---|---|
| websiteId | string | Optionally limit the overview to one organization-owned website |
show_customer_inboxOpen a metadata-only Supovia inbox and report only how many conversations have unread activity. The embedded view receives conversation ids needed for an explicit follow-up plus channel, status, unread count, and timestamps. It never receives message bodies, previews, message ids, customer details,…Open a metadata-only Supovia inbox and report only how many conversations have unread activity. The embedded view receives conversation ids needed for an explicit follow-up plus channel, status, unread count, and timestamps. It never receives message bodies, previews, message ids, customer details,…
No input schema was published for this tool.
open_customer_inbox_conversationRefresh safe activity metadata for one conversation selected in the embedded Supovia inbox. This app-only tool reads no thread and returns no message body, preview, message id, customer detail, or internal note.Refresh safe activity metadata for one conversation selected in the embedded Supovia inbox. This app-only tool reads no thread and returns no message body, preview, message id, customer detail, or internal note.
| Parameter | Type | Description |
|---|---|---|
| conversationId* | string | — |
14 of 14 tools published a description.
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Reply to and resolve customer chats, search your help docs and see which conversations need you.
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