Use to compute and monitor regulated complaint deadlines — acknowledgement, holding response, final response — against business-day calendars, and to find cases about to breach. Trigger for "are we meeting our complaint deadlines", "complaint SLA breaches", "final response deadline", "which complain
Use to compute and monitor regulated complaint deadlines — acknowledgement, holding response, final response — against business-day calendars, and to find cases about to breach. Trigger for "are we meeting our complaint deadlines", "complaint SLA breaches", "final response deadline", "which complaints are about to breach", complaint ageing reports, or building a complaints deadline monitor.
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