Use to assemble evidence that customers are getting good outcomes from support, at the level a board or regulator expects, rather than reporting activity metrics. Trigger for "evidence our customers get good outcomes", "consumer duty evidence from support", "board report on customer outcomes", outco
Use to assemble evidence that customers are getting good outcomes from support, at the level a board or regulator expects, rather than reporting activity metrics. Trigger for "evidence our customers get good outcomes", "consumer duty evidence from support", "board report on customer outcomes", outcomes-based regulatory reporting, or a request to show harm is not occurring.