Use to analyse average handle time, resolution time or time-in-queue without being misled by the skew, and to find where time actually goes. Trigger for "why is our AHT increasing", "our call handling times are up", "which contact reasons take longest", "how long do tickets take", handle time by age
Use to analyse average handle time, resolution time or time-in-queue without being misled by the skew, and to find where time actually goes. Trigger for "why is our AHT increasing", "our call handling times are up", "which contact reasons take longest", "how long do tickets take", handle time by agent or team, or an AHT target being set.
This entry publishes no npm package, so Forge has no dependency tree for it. That is a gap in coverage — not a statement that it has no dependencies.