Use to separate customer help centre content from internal agent wiki, define what belongs where, and stop wrong internal docs from leaking into customer-facing answers. Trigger for "help centre vs internal wiki", agent documentation duplication, what should be public KB, internal SOP leaking to cus
Use to separate customer help centre content from internal agent wiki, define what belongs where, and stop wrong internal docs from leaking into customer-facing answers. Trigger for "help centre vs internal wiki", agent documentation duplication, what should be public KB, internal SOP leaking to customers, policy vs procedure split, or grounding AI on the wrong knowledge base.
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