Design the behavior of an AI conversation once a conversation is the chosen interface — chatbots, guided-selling agents, support bots, voice-assistant dialogues, AI companions. Covers intent catalogs, turn design, question strategy, recommendation patterns, repair (guide vs fallback), refusal and sa
Design the behavior of an AI conversation once a conversation is the chosen interface — chatbots, guided-selling agents, support bots, voice-assistant dialogues, AI companions. Covers intent catalogs, turn design, question strategy, recommendation patterns, repair (guide vs fallback), refusal and safety gates, suggestion chips/prompt controls, and memory/proactivity dosing. Fuses NN/g chatbot rese
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