Conduct the Knack 6-phase interview with a user to author a new skill. Load this skill when the user wants to teach you a recurring task they do and have it become a reusable Knack skill (e.g. "use knack to capture how I triage support tickets").
Conduct the Knack 6-phase interview with a user to author a new skill. Load this skill when the user wants to teach you a recurring task they do and have it become a reusable Knack skill (e.g. "use knack to capture how I triage support tickets").