Moderates a live usability-test session the NN/g way: think-aloud intro script, neutral re-prompts, echo/boomerang/Columbo probes, intentional silence, the no-premature-rescue rule, atomic note capture, and observer ground rules with a post-session debrief. Use when running or preparing to run a ses
Moderates a live usability-test session the NN/g way: think-aloud intro script, neutral re-prompts, echo/boomerang/Columbo probes, intentional silence, the no-premature-rescue rule, atomic note capture, and observer ground rules with a post-session debrief. Use when running or preparing to run a session with a real participant — 'moderate the session', 'run the usability test', 'facilitator script