Set up or change notify-me — the plugin that pings the user's phone (via ntfy) and/or plays a sound when an agent is blocked or finished. Use when the user says "set up notify-me", "set up notifications", "notify me when you're blocked", "call me back when you need me", "change the alert sound", "tu
Set up or change notify-me — the plugin that pings the user's phone (via ntfy) and/or plays a sound when an agent is blocked or finished. Use when the user says "set up notify-me", "set up notifications", "notify me when you're blocked", "call me back when you need me", "change the alert sound", "turn the chime on/off", "change my ntfy topic", or when a SessionStart note reports notify-me is insta