turn a customer report into a reproduction record and a defect draft engineering can act on, with minimal steps a stranger can follow, the build edition and configuration matrix actually exercised, expected against actual behavior, frequency and intermittency rate, regression status with the last kn
turn a customer report into a reproduction record and a defect draft engineering can act on, with minimal steps a stranger can follow, the build edition and configuration matrix actually exercised, expected against actual behavior, frequency and intermittency rate, regression status with the last known good version, redacted evidence, and the attempts that failed to reproduce. use for bug intake,
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