decide how a ticket ends, with the resolution code from the scheme in force, the fix type separating a real fix from a workaround from a configuration change from expected behavior from not reproduced, customer confirmation before closure above the threshold, auto-close and pending-timeout exposure
decide how a ticket ends, with the resolution code from the scheme in force, the fix type separating a real fix from a workaround from a configuration change from expected behavior from not reproduced, customer confirmation before closure above the threshold, auto-close and pending-timeout exposure named, reopen analysis of what the first closure missed, and survey suppression decisions. use for r
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