Reads a customer's support health — open ticket load, recurring themes, aging issues, and escalation candidates. Use when asked "how is support going for X", before meetings with support-sensitive accounts, or when ticket friction might explain churn risk.
Reads a customer's support health — open ticket load, recurring themes, aging issues, and escalation candidates. Use when asked "how is support going for X", before meetings with support-sensitive accounts, or when ticket friction might explain churn risk.