Every Zammad ticket, article, and Knowledge Base operation as one CLI and MCP server - plus a team-management layer (agent load, customer health, aging backlog, escalation triage, churn risk, feedback mining) the Zammad API can't answer in a single call. Trigger phrases: `who is overloaded in supp
Every Zammad ticket, article, and Knowledge Base operation as one CLI and MCP server - plus a team-management layer (agent load, customer health, aging backlog, escalation triage, churn risk, feedback mining) the Zammad API can't answer in a single call. Trigger phrases: `who is overloaded in support`, `which customers are at risk`, `what tickets are open too long`, `who should we escalate`, `wh
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